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FAQ

Collaborate with Elena to create your perfect brooch or head piece. Email info@silkyflora.com.au to begin the custom flower or millinery process.

 

 

​How Do I Place An Order?

 

Make an appointment with Elena to begin discussing ideas for your brooch or head piece, and to have your head size measured if necessary. Images of your outfit and style references can also be useful. If you are unable to meet Elena in person, phone and email discussions are always welcome.

 

How long will my order take?

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All SilkyFlora brooches and head pieces are carefully tended to by hand. Please, allow approximately 3 days for completion of your brooch or head piece, plus delivery time. If you require your brooch or head piece by a certain date, please let Elena know when placing your order.

 

Can I order if I live interstate?

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Yes, consultations can be done via phone or email if you are unable to meet with Elena. All orders can be delivered interstate.

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How do I pay for my custom order?

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If you order any item from Elena in person, a deposit of 50% is required upon order of your brooch or headpiece. The final payment, must be paid on completion of the brooch or headpiece, before delivery. Payment can be made by credit card via phone, PayPal, or by direct transfer.

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If you order online, a 100% should be paid upon order of your item including postage overseas.

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Privacy Policy

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SilkyFlora recognises the importance of protecting the privacy of our customers and other third parties who provide their personal information to us.

Our Privacy Policy includes disclosure of the matters set out in the Australian Privacy Principles and the New Zealand Privacy Principles.

Personal information we collect

When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth) for our Australian operations and the Privacy Act 1993 for our New Zealand operations. Personal information generally includes any information that can be used to personally identify you.

The personal information we collect from you is what is reasonably necessary for our business functions. We may collect the following types of personal information from you:

  • name;

  • residential or business address;

  • email address;

  • post code;

  • gender;

  • age and date of birth;

  • telephone number;

  • if you are a candidate for employment, we may collect other information as further set out in our application forms or during the recruitment process. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details

 

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​​Returns & Refunds

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We want you to be completely satisfied with your online purchase. Should you need to return an item, please review the complete details of our Online Merchandise Return Policy below to determine if any special conditions apply. 

We accept online merchandise returns via mail only; online merchandise cannot be returned to our stores. Items purchased from SilkyFlora in person  may not be returned or exchanged. 

Returned merchandise must be in new condition. If you are returning a product listed below, please check to make sure your return meets the conditions described.

  1. Brooches, bridal accessories and head pieces: Must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and must have the tags intact and attached.

  2. If the product is defective, please provide a detailed explanation in the return package (see additional notes below).

Items that cannot be returned:

  1. Special Order items that were ordered specifically for you as indicated on the product detail page as well as the checkout process. If your order is delayed from the original expected delivery date, you have the right to cancel your special order item.

  2. Personalized and dyed items are final sale, no returns, no exchanges.



Important Note: For your protection, please send your return via a shipping service that can be tracked. Please be sure to keep your receipt, as well as the tracking information associated with item(s) returned. We cannot guarantee refunds for returns sent via a non- traceable method. 


Once received at our facility, your return will be processed within 5 to 7 business days. Credits are processed upon confirmation and inspection of the return. You will receive an automated e-mail notification confirming your return has been processed. Please allow up to two billing cycles for the return credit to appear on your credit card statement. 

Please note, credits are processed for the original cost paid for the merchandise and tax. Shipping and handling fees will not be refunded. 

If you return an item in unacceptable condition we will not be able to process a refund and will therefore ship the merchandise back to you. 

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